Returns & Exchanges Policy

We Accept Returns, Exchanges, and Refunds When:

• You receive two identical curtains.
• Curtains are the incorrect size, defective, or damaged upon delivery.

We Do Not Accept Returns, Exchanges, or Refunds If:

• More than 30 days have passed since your purchase.
• The product was damaged due to customer negligence.
• Items are purchased in bulk for resale.
• The item is a custom-made, clearance, or final sale product.

Returns

• All returned items must be unused, unwashed, and in the original packaging.
• A receipt or order number is required to complete your return.
• Customers must notify us of any damaged or missing items within 48 hours of delivery.
• A prepaid return shipping label will be provided. Original shipping costs (if applicable) are non-refundable.

Exchanges

• Exchanges are accepted within the 30-day return window.
• Exchanges are subject to stock availability.
• If your requested item is unavailable, you will receive a refund instead.
• Customers may pay the price difference if exchanging for a higher-priced item.

Refunds

• Once your return is received and inspected (within 2–3 business days), you will receive an email notification regarding approval or rejection.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3–5 business days.
• Partial refunds may be granted if items are not in their original condition but still deemed resellable.

Late or Missing Refunds

1. Check your bank account.
2. Contact your credit card company, as posting delays may occur.
3. If you still have not received your refund after these steps, please contact us.

Sale and Non-Returnable Items

• Sale, clearance, and custom-made items are final sale and cannot be refunded or exchanged.